As we approach the close of 2023, we're excited to unveil the top online reservation systems for restaurants, curated through insights gathered from our extensive network of hospitality consultants and business owners in the industry. Our rankings are based on personal experiences with reservation tools embedded on customer websites. For a detailed performance analysis of features, we encourage you to explore our comparison tool to pinpoint the best fit for your business.
Feel free to jump directly to our list of the best systems for 2023, but before you do, let's delve into some noteworthy observations.
In the realm of restaurant reservation software, it appears to be divided into two distinct realms. The first focuses on revenue generation for restaurants, exemplified by platforms like Resy, TheFork, and others. These not only enhance revenue but also contribute to effective restaurant management. On the other hand, the second realm emphasizes time-saving operations, with platforms such as Zenchef, Sevenrooms, Tock, Covermanager, and more.
Technologically speaking, 2023 hasn't witnessed groundbreaking revolutions. While 2022 was the year of mobile and online ordering and pay at table, this year has seen the integration of features from both realms. One notable exception is the outstanding performance of Onezone, alongside the launches of restaurant aggregators Blackbird.xyz, the upcoming and really exciting launch of TableReady and finally, our dear Google Reserve.
Ben Floyd from Lumiere Consultancy has found in the last few years that clients have onboarded with reservation systems to help manage their reservations. He also found integrations, price, functionality and metrics to be key drivers in decisions based around the choice of reservation platform. Some of his clients have negated platforms such as thefork or Opentable because although they promote your restaurant on their platform, they felt they didn't communicate to their customer base. From an internal marketing perspective Seven rooms has been interesting for one of his client because of the CRM data that it produces and how that enables their staff to recognise and best serve repeat custom. This last piece in the current hospitality shortage climate is really beneficial.
There's a notable aspect we admire in the world of restaurant reservation software. Unlike the hotel reservation landscape, direct booking for restaurants is thriving, (excluding online ordering of course). The reasons behind this phenomenon remain unclear; perhaps booking a restaurant is perceived as less expensive than booking a hotel, or maybe people place greater value on the individuals behind the business. Share your thoughts with us if you have insights into this intriguing trend.
Here's our list for 2023 :) Enjoy
Zenchef
Starting in January 2024, Zenchef will introduce a new enhanced restaurant platform, called ZenchefOS. In collaboration with Formitable and Resengo, the system is designed to meet restaurants' most critical needs.
Crafted upon Zenchef's innovative backend, enhanced with Formitable's top-tier features, like their pioneering reservation widget, and complemented by Resengo's state-of-the-art web booking tool, the new Zenchef platform offers a comprehensive and robust solution for restaurants. From efficient reservation management to seamless guest relationship management, this platform empowers restaurants to thrive in the digital age without the burden of commission fees.
Features: Reservations, Zenchef app, Waitlist, Gift Vouchers, Websites, Payments, Table Management, Guest Profiles, No-Shows, Reviews, Multi Venue, Insights, Email Campaigns, Promo Codes, Website Pop-up, Instagram Reserve, Instagram Shopping, Takeaway.
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SevenRooms
SevenRooms' Guest Experience and Retention platform gives you control of and insight into the entire guest experience, from takeout orders and reservations to …
Features: Hospitality CRM, Data & Guest Profiles, Integrations & APIs, Payments, Increase Retention, Delivery & Pickup, Reservations, Waitlist, Events & Experiences, Mobile Order & Pay, On-Premise Operations, Off-Premise Operations, Retain, Guest Feedback, Review, Aggregation, Marketing Automation.
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ResyOS
Resy offers you cutting edge and innovative restaurant management and table reservation software at fair pricing, for managing restaurant reservations
Features: Reservation, Table management, Ticketed events, experiences, PrePay, survey, analytics report, API access and Data Integrations Specialist, Group and brand level reporting and insights.
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BentoBox
From website design to online ordering and reservations, BentoBox helps restaurants around the world create outstanding hospitality experiences for guests.
Features: Restaurant Websites, SEO, Restaurant Dashboard, Local Sync, ADA & Digital, Accessibility, Online Ordering, Pre-Order & Catering, Dine-in order & pay, Merchandise, Ticketed Events, Gift cards, Events Management, Kiosk, Reservations, Digital Waitlist, Loyalty Programs, Automated Email Marketing, Payment Processing, Reporting, Menu management, Payroll & HR, Integrations, Kitchen Display System (KDS)
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Formitable (Zenchef in 2024)
In early 2024, Formitable, Resengo, and Zenchef are coming together under a new name: "Zenchef." Together, they will be reintroducing Zenchef to Europe as a dining out technology platform.
The system will provide feature to easily manage your reservations, POS integrations and tools to create a loyal community among restaurant guests.
Furthermore, Zenchef is set to relaunch its consumer app, now named Table by Formitable, under the Zenchef brand. The Zenchef app will take center stage as the ultimate companion for guests, serving as the premier destination for celebrating Europe's vibrant dining culture. This platform enables users to effortlessly explore and book the finest restaurants.
All restaurants within the Zenchef group, regardless of their current product, will be bookable on the Zenchef app from January.
Features: Reservations, Zenchef app, Waitlist, Gift Vouchers, Websites, Payments, Table Management, Guest Profiles, No-Shows, Reviews, Multi Venue, Insights, Email Campaigns, Promo Codes, Website Pop-up, Instagram Reserve, Instagram Shopping, Takeaway
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BookDinners
De nieuwste restaurants op BookDinners. Benieuwd welke restaurants nieuw op BookDinners te reserveren zijn en waar jij heerlijk kunt genieten? Van een goede …
Features: Online reserveren, Online Marketing Advies, Reserveringsplatform, Reserveringswidget, Reviewtool, Campagnepartner, Kennisbank.
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BookioPro
BookioPro is effective tool for management of your restaurant – including booking of tables, statistics, customer database for marketing purposes.
Features: Reservation book, Online reservations, Online / Offline, Feedback, Statistics, Guest list, Floor plan, Wait list
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Resengo
In early 2024, Formitable, Resengo, and Zenchef are coming together under a new name: "Zenchef." Together, they will be reintroducing Zenchef to Europe as a dining out technology platform.
The system will provide feature to easily manage your reservations, POS integrations and tools to create a loyal community among restaurant guests.
What’s more, Zenchef will introduce the Zenchef app, the must-have dining companion for guests across Europe to discover and book our 15,000+ restaurants. All restaurants within the Zenchef group, regardless of their current product, will be bookable on the Zenchef app from January.
Features: Reservations, Zenchef app, Waitlist, Gift Vouchers, Websites, Payments, Table Management, Guest Profiles, No-Shows, Reviews, Multi Venue, Insights, Email Campaigns, Promo Codes, Website Pop-up, Instagram Reserve, Instagram Shopping, Takeaway
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TableReady
Everything you ever wanted to know about your reservations...
...but your analytics never told you.
Features: reservation analytics, Automated reporting, Fully customisable booking widget, CRM plugins and some additional tools to help recover stale bookings.
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Tablebooker / Tablemanager
Our goal at Tablemanager is simple: to help you save time and generate more reservations at your restaurants. Our software app will support your team in all.
Features: Reservations, No-Shows, Waiting list, Customers, Gift vouchers, Tablephone, Take Away, Tables, Alerts, Users & shifts, Payment Options, Feedback, Partners, Tablebooker App, Google reserve, Website.
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Reserve with Google
Make reservations through Search, Maps, or the Assistant and view all your bookings in one place. Use Reserve with Google to plan your week and …
Features: Reservations Requiring Restaurant Approval (Async Booking), Adding Seating Sections, Adding Dining Special Request Box, Adding Cancellation Windows, Waitlists, No-Show Fees, Deposits, Setting a minimum advanced booking time, Adding merchant specific terms.
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OpenTable for Restaurants
OpenTable is super easy to use when in a busy environment when booking reservations for a restaurant or creating a member profile in the guest book. This allows …
Features: Restaurant reservation software, Digital marketing solutions, Restaurant table management, Online ordering for restaurants, Experiences, Reputation and reviews, Relationship management, OpenTable integrations, Reservations, Custom profile and listing, Table management, In-house and online waitlist, Availability controls, Real-time inventory, POS integration, Takeout management, Boost visibility on OpenTable, Custom booking widget, Offer incentives to diners, Guest database, Automated guest preferences, Targeted emails, Staff scorecards, Review management and analysis, Post-dining surveys, Robust guest profiles, Direct messaging with guests, Featured experiences lists, Prepay requirements, Add-ons and upsells.
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Tock
Book reservations, takeout, and unique culinary experiences at restaurants, bars, and wineries around the globe.
Features: Reservations, Experiences, Events, Takeout, Pickup/delivery, alongside reservations, Waitlist, Table & service management, Guest data & reports, Integrations, Tock support.
Squarespace Has Acquired Tock for More Than $400M
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Barestho
More than just an online booking platform, we are a trusted partner in the demanding world of dining, ensuring a perfect culinary experience. We empower restaurateurs with the strength of online reservations. With Barestho, they seamlessly integrate across major channels like Google, social media, or their website. Our solution creates a foolproof conversion tunnel for visitors from these channels, ensuring every reservation matters, even outside opening hours. Restaurateurs can then focus on their true passion: culinary creation, while enjoying precious moments of free time.
What Sets Us Apart: No Commission on Reservations
Features: Reservations, Online Reservations, Table Management, Floor Plan, Customizable Options, Zone Selection, Restaurant Website Integration with our widget, Barestho app, Manage one or multiple restaurants, Websites Creation, Payments (imprint & deposits), No-shows, Guestbook, Guest Reviews, Restaurant Statistics, Email Campaigns, Google Integration, Social Media Integration, Online Presence.
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TheFork Manager
Attract new customers and manage restaurant reservations with TheFork Manager, the complete online restaurant reservation and restaurant management system
Features: Gain greater visibility, Table occupation rate, Anti-no-show program, Easy booking & table management, TheFork PAY
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CoverManager
Software for global sales management with your customers. Manage your bookings and orders in your direct channels: web, phone, Facebook Google and …
Features: Reservations, Virtual assistant, Delivery and takeaway, Queue at door, Integrations, Channel manager, Marketing and Loyalty, CRM and analytics.
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GloriaFood
Use our online ordering system for restaurants to start taking free unlimited online orders from your website, Facebook page & mobile app, by tonight!
Features: Website Ordering, Facebook Ordering, Mobile Apps, Table Reservations, Pre-order food, Food for Takeaway, Food Delivery, Videos, Promotions Engine, Website Generator.
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Oddle
Built for restaurants by restaurateurs. We empower you with the secret ingredient – your customer data, to grow your sales and reach your best customers.
Features: Deliveries & Takeaways, Reservation, QR Ordering, Payment Terminal, Oddle Eats, Managed Marketing Services, Customer Relationship Management
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Resmio.com
Table reservation system at a fixed price - Register now & try 30 days for free!
Features: Digital Check-in solution, Guest management, Online booking with Google, Reservation book, Reservation Reminder, Reservation tool, Restaurant booking app, SMS, Waitlist, Reservations, Ordering, Table Management, Marketing, Free Website, Email marketing, Review management, Tickets and coupons, Digital menu, Google food ordering, Ordering & food delivery, Tablet ordering system, Analyses and report, Deposit, Shif Schedule tool.
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ResDiary
ResDiary serves a wide range of functions and features designed by hospitality experts for hospitality venues of all shapes and sizes. Choose your package and …
Features: Commission free bookings, Booking widget, Dish Cult listing, Facebook and Instagram integration, Table management, Diner marketing and email notifications, Inbuilt CRM, Payments for no-shows, Payments for late cancellations, Channel management, Yield management control, Reporting, Suitable for multiple venues, Reserve with Google, Order & Pay, Gift Vouchers, ResPhone, Event Manager, SMS, Group Bookings, POS Integrations, PMS integration, CRM Marketing, Order & Pay + Events Manager Bundle
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resOS
A restaurant booking system for table reservations, deposits, waitlist, prevent no-shows, SMS reminder. Free plan. 30 days trial. No binding
Features: Reserve with Google, Visual table planner, Effortlessly planning with a clear overview of tables and occupancy., Online waitlist, Automatic customer profiles, Booking reminders, Guest feedback, Custom design.
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Eat App
Revolutionize your reservations by plugging into the world's largest reservation network. Flexible enough to use at both small and…
Features: Online reservations, Booking channels, Table management, Guest database and crm, reports and trends, Waitlist
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Guestonline
Avec Guestonline, donnez du sens à la réservation de table. Dotez-vous d'une solution de gestion des réservations pour restaurant orientée client.
Features: Fonctionnalités Saveurs, Centralisation des réservations, Plan de salle interactif, Gestion par la table, Auto-assignation, Empreinte CB et prépaiement, Liste d'attente, Menus offres et événements, Accès multi-profils, Outils marketing, Personnalisation avancée, Intégrations illimitées.
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TableOnline
Book your restaurant table through TableOnline and earn 50 Finnair Plus award points per each seat. Join TableOnline newsletter. Welcome to the world of
Features: table reservation system, Marketing, gift card system
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TableCheck
TableCheck empowers restaurants like yours with the technology to take your business to the next level. We built solutions to help you create more magical
Features: Multi-Channel Integration, 24/7 IVR Booking System, POS & PMS Integration, Pickup & Delivery, Custom Brand Emails, Customer Survey, CRM Database, Waitlist Management, Real-Time venue booking, Guest Recognition, Cancellation & Pre Payment, Social Media Integration, BI Analytics Tool, Real-Time Dashboard
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Hostme
World-class Reservation & Table Management System
Features: Reservation System, Table Management, Waitlist Management, Online Ordering, Event Management, Server Rotation & Management, Reservation System, Table Management, Event Management, Advanced Reports, Smartphone Friendly, Digital Guestbook, Online Ordering, Online Presence, Reservation Deposits, HTML Script & WP PluginServer Rotation & Management, Reserve with Google.
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